Gone are the days of lost time sheets, carbon copies with illegible handwriting or hours of manual data transfer to the customer management system. B2B apps represent the digital interface to headquarters for service technicians. They provide access to all the information that the technical field service needs to carry out a service order - from order preparation to documenting the order execution. And there's more.
All customer and system data at a glance using the app
Well-informed service technicians can complete their tasks efficiently and thereby increase customer satisfaction. Using a field service app, the technical field service has online access to the complete customer and system history at any time and thus has all the relevant information on site that they need to carry out the order. At the same time, service technicians can use the app to report which activities were carried out and which materials were used for them. In addition, most field service apps can also be used to create service reports that the field service technician can have signed directly by the customer on site. Services such as times, travel costs and materials can be easily recorded and used later for invoicing. And if a follow-up appointment needs to be arranged with the customer, this can usually be arranged directly on site by the service technician.
Dynamic route planning for ad hoc assignments
The digital networking of technical field service and scheduling allows route changes to be handled dynamically, even for ad hoc assignments. Free time slots can also be used sensibly. And if an appointment takes longer than expected, many apps allow the route plan to be optimized in real time according to priorities, so that a high-priority follow-up appointment can be taken over by another service technician nearby - determined via GPS location, for example.
Automation creates efficiency advantages
B2B apps give service technicians enormous efficiency advantages by standardizing and automating workflows. Many process steps - from scheduling a service order to dispatching the technician and route planning to billing in the ERP system - can be easily linked together and mostly automated. In addition to providing relevant data for the service technicians, they can transmit order-related information such as diagnostic data, working hours and material used directly to the central ERP system via an interface. This means that no information is lost and time-consuming coordination via telephone or email is a thing of the past.
App for service technicians from Arealcontrol
The ArealPilot 360° app from Arealcontrol for digital order and activity documentation offers service technicians a wide range of functions for daily use: order documentation, route optimization, emergency scheduling, GPS tracking, mobile time recording and chat-style messaging are just a few of them. The ArealPilot 360° app is modular and represents the ideal introduction to digitalization - also for service technicians in the field. See for yourself!
