Data protection has always been our top priority!
Data protection at Arealcontrol
Valid from 01/01/07, updates 05/01/2018 and 05/24/2018
Thank you for visiting the Arealcontrol website and your interest in our products. As a manufacturer of IT, IoT and telematics systems, we take the security of your personal data seriously in accordance with the EU-DSGVO (European basic data protection regulation, valid from May 25, 2018).
For this reason, we would like to inform you here about data protection and our careful, responsible handling of your data.
AREALCONTROL GmbH, Strohberg 1, 70180 Stuttgart, Germany
Tel: +49 (0) 711-60179-0, Fax: +49 (0) 711-60179-21
Our data protection officer is
to reach under
for the attention of Data protection officer,
Strohberg 1, 70180 Stuttgart, Germany
datenschutz [at] arealcontrol.de
Our internet activities are operated exclusively in line with the respective data protection laws. Personal data are accordingly protected using the current state of the art. We do this conscientiously and take regular precautions.
No personal data will be collected on the website www.arealcontrol.de without your express consent. Only you determine whether you use the contact forms to provide your personal contact details such as name, address, telephone, fax and email address for purpose-specific further processing. Your data provided in this way will never be passed on to third parties, unless this is necessary for the proper performance of our services, e.g. the special security pages of the credit card organizations. You will receive a corresponding notice during your data collection.
The exception to this is registered users of the website: web.arealcontrol.eu. In accordance with a separate agreement for order data processing, personal data is also stored and processed here, provided that the user is logged in.
In order to offer you more convenience on our websites, cookies are stored on your computer. You can view the information contained therein at any time. These cookies are automatically created by the system according to strict rules. This makes it possible, for example, to have your password automatically recognized when you return to our pages. There is no assignment of cookies with personal data.
Matomo Analytics and Logs
To improve our websites, we use Matomo Analytics which is hosted on the same server environment as this website as well as a system for logging page access. It stores the date, time, URL name of the page accessed and IP number of the computer from which it was accessed. This data is used exclusively for the optimization of the website and no personal or company-related data is stored. This data is also used for documentation and protection against hacker attacks, etc.
Links to other websites
Links to external websites can be included on our website. Arealcontrol GmbH cannot accept any liability for the content of external websites, as these are not under our influence.
All content, texts and images as well as company and brand names are protected by copyright and may not be used in any form, either unchanged or changed. For further use, express written approval from Arealcontrol GmbH is required. Other company and brand names are the property of their respective registered owners.
Further developments, improvements, disclaimer
The content and information on this website are based on current knowledge, which is subject to further development. No guarantee can be given for the correctness, topicality or completeness. Liability in this regard is excluded.
1. Data acquisition
1.1. What happens to your data when you visit the website www.arealcontrol.de?
You can visit the Arealcontrol website at any time without providing any personal information. In order to improve the quality of our website, however, we save the data about the access to the individual pages. However, this data is always stored without personal reference, i.e. the data is recorded anonymously and does not allow any conclusions to be drawn about your identity. In addition, in certain cases, data is stored on our servers for the purpose of system security. The storage is only for a short time. An evaluation of this data for other purposes, in particular to create user profiles, does not take place in this context. The following data records can be saved for security purposes:
• Domain name or IP address of the requesting computer,
• Name of the file called up,
• Notification of whether the request was successful / HTTP response code,
• the date and time of the request,
• Amount of data transferred during the connection,
• Name of your Internet service provider
• Your computer's operating system and browser software, if applicable, depending on the website from which the connection is made.
2. Data storage
2.1. In which cases is personal data storage necessary?
For individual area control services, it is necessary that you register or apply for them separately. This applies both to the use of the Arealcontrol website and to a contractual relationship with Arealcontrol for the provision of mobile communications services. We collect, process and use your personal data, which is required due to this individual use, exclusively in compliance with the applicable legal regulations for the protection of personal data.
The storage of personal data by Arealcontrol is required in the following cases:
• for the purpose of contract initiation and processing
• as part of the use of the Arealcontrol website
• to protect legitimate business interests with regard to an individual
Customer advice and support - as well as market research
• as far as you have given us your consent
• for the needs-based design of our products
For particularly sensitive services, such as sending e-mails, we offer you the option of encrypted transmission. In this way, your personal data is protected from unauthorized access by third parties. Please note that in some cases a secure transmission must be expressly selected by you. You will then be informed of this at the appropriate point.
We would like to make your visit to our site control website attractive also in the future. That is why we sometimes use so-called cookies on our website. Cookies are small text files that are generated by a web server and stored on your computer by means of the web browser used during your online visit. Cookies are assigned to individual websites and can only be written and read by them. They are used at Arealcontrol to enable a web-based application to manage the status of an online visit and to enable smooth navigation between the individual services and content on the website. Arealcontrol uses both cookies that are only used for the duration of an online visit and longer-term cookies. Long-term cookies are used in particular to provide you, as an Internet user, with permanently recurring settings on our website. At the same time, we record for statistical purposes and to improve our
Services the number of visits to individual pages, the selected link that led to a page and the type of browser used. These data are collected exclusively for the above-mentioned purpose and are stored without personal reference. A profile is not created on the basis of your personal data in this context.
You can set your browser so that it informs you about the setting of cookies in advance, or you can refuse to accept cookies completely. The refusal of cookies can technically lead to a restriction of functionality in certain cases.
4. Frequently asked questions about data protection
4.1. Will my data be passed on to third parties?
We will not transfer your data to third parties without your express consent or a legal obligation. If partners support us with data processing, they are contractually obliged by us to handle your data carefully, taking into account the data protection regulations and in accordance with our specifications, and neither to use it for their own purposes nor to pass it on to third parties.
4.2. How long will my contract data be saved?
In accordance with Section 95 of the Telecommunications Act, we are obliged to completely delete your inventory data collected as part of the contractual relationship at the end of the calendar year following the termination of the contract. This means that, for example, if you cancel in August 2015, we must delete your contract data by December 31, 2016 at the latest.
4.3. Does Arealcontrol use my data for advertising purposes or to advise customers?
All personal data is collected, processed and used by Arealcontrol in accordance with the applicable regulations for the protection of personal data. Your data will therefore only be used for the following purposes:
• for the purpose of contract initiation and processing
• as part of the use of the Arealcontrol website
• to protect our own legitimate business interests and
• With regard to individual customer advice and support - as well as market research - if you have given us your consent, to design our products in line with requirements
Your personal data will not be passed on to third parties. We only use your personal data if you have given us your consent
have given or a statutory provision allows this. In this way, by analyzing user behavior - taking data protection into account - we can tailor our offers even better to the needs of our customers. We thank you for the trust you have placed in us, as this is the only way we can offer you attractive services. If you would like comprehensive advice and would like to be kept informed about the latest products and services, please tick this on your customer order at the appropriate point. With your "Yes" you give your declaration of consent to the use of your data for the purposes of customer advice, product information, market development and the needs-based design of area control services and telecommunications services. Of course, you can choose at any time whether you would like to receive information on new Arealcontrol products from us or not. Please contact our customer service for this. However, if you do not want Arealcontrol to use your data for product information purposes, or no longer do so, you may miss out on advantageous services.
4.4. Will my data be processed not only for cellular services but also for other services?
Arealcontrol offers you various value-added services that go beyond the range of pure mobile communications services. Arealcontrol will continue to expand the range of such services in your interest in the future.
4.4.1. Location based services
For some of these value-added services, we or the network operator require additional information from you. For so-called location-based services such as For example, navigation services or WAP information require your current location to be specified - this is the only way we can provide you with the information you require about facilities close to the location, such as the nearest gas station or the nearest cinema. For personalized services such as B. personal stock exchange information, we need the number of the connection from which the respective service is requested. Therefore, with some services it is necessary to transmit your phone number.
If data transmission and processing is necessary for location-based services, you will be informed about this in the service descriptions. We may need your declaration of consent to use the desired service beforehand.
4.4.2. Other value-added services
Other companies also offer value-added services that you can use from your area control connection
can retrieve. Please read the description of these services carefully before using and
Find out which data the respective service provider collects from you and which
It offers you options and design options.
4.5. When will my number be transmitted?
Arealcontrol offers you the option of transferring phone numbers: With outgoing connections, your phone number is then shown on the display of the person called. You can choose yourself whether you want to activate the number transfer or prefer to make anonymous calls. Please note that if the phone number is withheld, you may not be able to use individual personalized services. You can find out more about presetting your mobile phone and how to activate or suppress the display of the number in the operating instructions for your mobile phone.
4.6. Can I send anonymous SMS?
You cannot send anonymous SMS messages from your mobile phone. With the SMS recipient, your phone number will be displayed at the end of the SMS message even if you have suppressed the number display. For technical reasons, it is not possible to switch off the number display when sending short messages.
4.7. Data protection and cell phone repair
Arealcontrol does not offer its own end device. Nevertheless, we would like to point out the following points that must be observed when repairing cell phones and other end devices: In principle, our service companies that repair cell phones for us are obliged to delete all data on the cell phone. But you too can take precautions to prevent unauthorized persons from gaining access to your data. This is especially true if you take your cellular device in for repair. Before giving your phone away, make sure you have removed your cellular card from the device. This is the only way to prevent unauthorized access to your data. We also recommend that you delete the phone book data stored on your mobile phone or reset it to the factory settings. This will prevent unauthorized persons from gaining knowledge of your data, e.g. B. contrary to expectations, the device is mixed up.
4.8. What data has Arealcontrol saved about me?
In addition to the information given on your customer order (inventory data), we also save your communication data. This also includes your traffic data, which we collect when you make a call or communicate in any other way via our cellular network (e.g. by SMS). We need this data to establish and maintain the cellular connection and for billing purposes. In detail, we record your telephone and card number, the number of the subscriber you called and the start and end of the respective connection with the date and time. In the case of paid data transfers, such as B. SMS, MMS or GPRS, the following data is also recorded: the transmitted data volumes of the telecommunications service you are using and the other data required to set up, maintain and calculate the fee.
4.9. Data types
4.9.1. Inventory data
According to § 3 No. 3 TKG "inventory data" are data of a telecommunication subscriber that are collected for the establishment, content, modification or termination of a contractual relationship via telecommunication services. This includes salutation, first and last name, address, date of birth, telephone numbers, e-mail addresses, fax numbers, bank details and information about the tariffs, products and services you use. According to § 5 TDG, inventory data is the personal data of the user of a teleservice that is required for the establishment, content or modification of a contractual relationship with him about the use of teleservices. 4.9.2. Contract data According to § 3 No. 30 TKG "traffic data" are data that are collected, processed or used in the provision of a telecommunications service. These are in accordance with Section 96 (1) TKG
1. the number or ID of the connections or the terminal equipment involved, personal authorization IDs, when using customer cards also the card number, with mobile connections also the location data,
2. the start and end of the respective connection according to the date and time and, insofar as the fees depend on it, the amount of data transmitted,
3. the telecommunications service used by the user,
4. the end points of permanently switched connections, their start and end according to date and time and, insofar as the fees depend on it, the data volumes transmitted,
5. Other traffic data necessary to set up and maintain telecommunications and for billing.
4.9.3. Usage data
According to § 6 Abs. 1 TDDSG usage data are in particular
a) Features to identify the user,
b) Information on the beginning and end as well as the scope of the respective use and
c) Information about the teleservices used by the user.
4.10. Proof of individual connection and deletion of traffic data
In principle, you can use the detailed list on your individual connection statement
recognize when you called which phone number. In the event that you are calling via one of our roaming partners abroad, some special features apply to the representation of the connections on your individual connection record. In the case of SMS that you send, only the call number of the short message center is listed for technical reasons and not the number of the recipient as is usually the case. When you take a call abroad, it is an incoming call for you that is subject to a charge. The caller's phone number will therefore also be listed on your itemized bill.
Arealcontrol generally stores all traffic data for a maximum of 180 days after the invoice has been sent. You can opt for a shorter storage time by means of an express declaration. In this case, the traffic data will be deleted at the latest after the invoice has been sent. You can choose whether your traffic data should be shortened by the last three digits or saved completely.
4.11. Company data protection officer
According to the GDPR, you have the right to receive information about the data stored about you - also insofar as it relates to the origin or recipient of this data - and the purpose of storing this data. Please send a written request to the address below.
In your letter, please describe the type of personal data that you would like to be informed about as precisely as possible and please include your mobile phone number.
4.12. What can I do if I am harassed or threatened on my phone number?
If you are harassed or threatened on your number and you do not know the number of the caller, you have the option of setting up a chargeable interception circuit with us. In this way, you can have someone else's phone number determined. A retrospective determination is not possible within the framework of a flying restart circuit. During an interception, you are obliged to document the threatening or harassing calls for us in writing and to conclusively explain what the harassment or threat consists of. For example, you may need to describe the exact content of these calls.
We can only provide you with information if the times we determined the calls match the documented conversations. In addition, we can only provide more detailed information if the caller's telephone number is available in the area control network, i.e. could be determined technically.
Our customer service will be happy to answer your questions about the topic of interception.
5. Data security
The security of personal information is very important to Arealcontrol. We secure our websites and other systems as well as all associated data with a considerable amount of technical, administrative and physical means that protect against loss, unauthorized access, destruction, misuse, modification and improper distribution. However, no computer system or no information can ever be completely protected against all possible dangers, although we carry out certain, expedient security controls in order to secure our systems against foreseeable dangers.
6. Cell phone viruses
The threat of viruses to mobile devices cannot be ruled out. For this reason, users of smartphones, tablets and phablets in particular should be just as vigilant as they are with virus protection for PCs.
Every customer of a mobile network operator is responsible for ensuring that his end device is virus-free, which can be guaranteed by appropriate software, e.g. B. Mobile Anti-Virus from F-Secure, Kaspersky, AntiVir Mobile from Avira or Mobile Security from Symantec.
7. What data protection rights do I have?
You have the following rights within the framework of the legal requirements:
a. To request information about your personal data processed by us in accordance with Art. 15 GDPR. In particular, you can obtain information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to correction, deletion, restriction of processing or objection, the existence of a Right to lodge a complaint, the origin of your data, if we have not collected it, as well as the existence of automated decision-making including profiling and, if necessary, meaningful information on their details;
b. In accordance with Art. 16 GDPR, to immediately request the correction of incorrect or incomplete personal data stored by us;
c. To request the deletion of your personal data stored by us in accordance with Art. 17 GDPR, unless the processing is to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims is required;
d. In accordance with Art. 18 GDPR, to request the restriction of the processing of your personal data if you dispute the correctness of the data, the processing is unlawful, but you refuse to delete it and we no longer need the data, but you do this to assert or exercise it or you need to defend legal claims or you have lodged an objection to processing in accordance with Art. 21 GDPR;
e. In accordance with Art. 20 GDPR, to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transmitted to another person responsible;
f. In accordance with Art. 7 Para. 3 GDPR, to revoke your consent given to us at any time. As a result, we are no longer allowed to continue the data processing based on this consent in the future and
G. To complain to a supervisory authority in accordance with Art. 77 GDPR. As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.
8. Right to Object
8.1 Right of objection in individual cases
If your personal data is based on legitimate interests in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO are processed, you have the right to object to the processing of your personal data in accordance with Art. 21 DSGVO, provided there are reasons for this that arise from your particular situation.
If you object, we will no longer process your personal data, unless we can prove compelling reasons for the processing that outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.
8.2 Right to object to the processing of data for direct marketing purposes
In individual cases we process your personal data in order to operate direct mail. You have the right to object to the processing of personal data for this purpose at any time. You have a general right of objection, which we will implement without specifying a particular situation.
8.3 Recipients of an objection
The objection can be addressed informally to:
Fax: +49 (0) 711 60179-21
info [at] arealcontrol.de